Get In Touch!
We’re here to help with any questions about our nutrition coaching services or other inquiries that weren’t answered elsewhere on our site.
But, before you reach out, you might find the answer you’re looking for in our frequently asked questions section below. We’ve compiled solutions to common questions about account access,memberships, and technical support to help you get answers right away.
Did we miss a question? Send us a DM on Instagram @fitfionaj or email us at support@fitfionaj.com. We’ll get back to you as soon as we can (usually sooner).
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You’ve Got Questions, We’ve Got Answers:
How do I log in to my account?
You can log in through the Trainerize app or at trainerize.com/login. If you’re a new member, check your email for login instructions sent after signup. Your email address is your username.
How do I reset my password?
Click the “Forgot Password” link on the Trainerize login page and follow the instructions sent to your email address.
How do I cancel my membership?
For monthly subscribers: Log in to your account through the Trainerize app or website, go to “Billing” under the main menu, and select “Cancel Subscription.” Note that you’ll maintain access until the end of your current billing cycle.
How do I update my payment information?
Log in to your Trainerize account at Trainerize.com using the same email and password you use for the app. Then, click on “My Account” in the top right corner. From there, you can update your credit card under “Payment Information” and manage your subscription or cancel auto-renew under “Purchases”.
If you’re a web member (not using the Trainerize app), log in to fitfionaj.com from a computer (not a phone or tablet). Click on “My Account” in the top menu, then go to “Subscriptions” to update your payment method or manage your membership.
What if I'm having technical issues with the Trainerize app or videos?
Try this: (1) check your internet, (2) close and reopen the app, (3) make sure Trainerize is updated, and (4) log out and back in—if that doesn’t work, (5) delete the app, (6) update your device, (7) restart it, and (8) reinstall the app—still stuck? Message me in the app with a quick description, screenshots, your device and software version, and the version of Trainerize you’re using so I can troubleshoot directly with their team.
How do I access my workout programs after purchasing?
After purchasing, you’ll receive an automatic email from Trainerize with instructions to download the app and create an account. Once you’re set-up, message Fiona through the app to let her know which program you’d like to start with.
Can I switch programs mid-subscription?
Yes! You can message Fiona directly through the Trainerize messaging feature to request a switch to a different program that better suits your current goals or schedule.
Can I access workouts offline?
At the moment, the workouts cannot be downloaded and are only available with an internet connection. Make sure you’re connected to Wi-Fi or data to stream the videos smoothly!
How do I get help if my question isn't answered here?
You can email us directly at support@fitfionaj.com. Please include your account email address and as many details as possible about your question or issue.
When will I be billed for my subscription?
Monthly subscriptions are billed on the same date each month. Annual subscriptions are billed once at purchase and do not auto-renew.
Can I pause my membership temporarily?
Trainerize doesn’t offer a built-in pause feature, but please contact us if you need to take a break, and we’ll do our best to accommodate your situation.
How do I message Fiona or her team?
In the Trainerize app, tap on the “Messages” icon (usually at the bottom of the screen), and you can send a direct message to Fiona or her team with any questions about your workouts. Or, you can email us directly at support@fitfionaj.com.